How to reset dongle on 18kPV? - Technical Support Bulletins (TSB) https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/ EG4 Community Forum Discussion Board en-US Sat, 30 May 2026 16:59:03 +0000 wpForo 60 RE: How to reset dongle on 18kPV? https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16111 Mon, 05 May 2025 20:59:07 +0000 I'm glad you were able to figure it out and I apologize for any confusion or inconvenience this may have caused. Thank you for the feedback. I’ll pass this feedback along to help improve future documentation. If you need help with anything else, feel free to reach out!

]]> Technical Support Bulletins (TSB) EG4 Eric https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16111 RE: How to reset dongle on 18kPV? https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16075 Fri, 02 May 2025 22:03:01 +0000 @eric Well I suppose that's a useful tip in some cases.

The solution was one not listed anywhere.

1.  In the EG4 Monitor app, log out.

2. Connect again eg enter the new WiFi network name and PW

= solved

This is not stated anywhere I could find. In fact, the EG4 documentation I found doesn't even mention it.  Total wild goose chase: missing information, incorrect information, etc.

The 10.10.10.1 thing a browser does not work at all. Total red herring.

Really poor documentation!!!

]]> Technical Support Bulletins (TSB) diglloyd https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16075 RE: How to reset dongle on 18kPV? https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16074 Fri, 02 May 2025 21:41:35 +0000 Make sure that you have a specific network for 2.4GHz and don't have any special characters in the Wi-Fi password.

]]> Technical Support Bulletins (TSB) EG4 Eric https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16074 RE: How to reset dongle on 18kPV? https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16065 Fri, 02 May 2025 03:49:39 +0000 Regarding its lights, all it does is blink the WiFi symbol — nothing else.  

Also, pressing and holding the bottom at bottom for 10+ seconds does not change any behavior

]]> Technical Support Bulletins (TSB) diglloyd https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16065 RE: How to reset dongle on 18kPV? https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16064 Thu, 01 May 2025 23:03:20 +0000 I can connect to the WiFi of the dongle, but 10.10.10.1 does not respond in a web browser.

However, I can ping 10.10.10.1 just fine, so clearly I am connected to the dongle WiFi.

]]> Technical Support Bulletins (TSB) diglloyd https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16064 How to reset dongle on 18kPV? https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16063 Thu, 01 May 2025 22:21:05 +0000 My WiFi network is now different. The dongle of course is no longer connected.  I want to connect it.

I found the document "EG4® 18kPV DONGLE RECOVERY GUIDE".  It is of no help because, rather idiotically, it omits the crucial discussion of how exactly one is supposed to reset the dongle. I've tried holding down the button for 10 seconds; that does nothing.

"This guide will detail the steps needed to recover Wi-Fi dongles with serial numbers starting with the letters “BA” after being reset to factory settings".

Well, how does one get the dongle back to factory settings? With the goal of connecting to my new WiFi?

 

]]> Technical Support Bulletins (TSB) diglloyd https://forum.eg4electronics.com/community/tsb/how-to-rest-dongle-on-18kpv/#post-16063