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Topic starter
July 26, 2025 4:49 pm
I have made a number of helpful suggestions in the past, primarily through Signature Solar technical support. I don't recall any being received well, even though I presented thorough documentation of the problem or miscommunication - sometimes even doing detailed videos. I'm hoping that presenting suggestions here will get more traction. So, my first suggestion:
Have procedures and systems in place to actually address the SYSTEMIC problems of EG4 customers. I have experienced SS/EG4 ignoring some very helpful feedback and that of others. Many of the fixes would be very simple (e.g. re-wording documentation to be more clear), but just don't get done. It seems that many technicians are so concerned with just fixing an immediate problem with a customer, that they do not have the time or incentive to provide feedback through the proper channels to ensure fixes are made that would decrease future technical support calls.
Topic starter
July 26, 2025 5:11 pm
Re-Add Support for Legacy Products to the EG4 Website
I'm not sure why support for older EG4 products was removed from the website, but this is certainly adding to technical support calls and customer frustration. For example, I'm currently working on getting all 12 of my EG4 batteries to communicate with my 18Kpv. I have 6 Lifepower4 48V V1's and 6 EG4-LL V2's. Neither of these battery models are currently on the EG4 website. Only after a call to tech support could I confirm that the current FW version for the Lifepower4's is 3.40, and that after a lot of other issues with the FW. Now, I have an updater on the way for the LL's, but now the question arises, which FW do I use, since the model is no longer on the website?
This post was modified 11 hours ago by Lance
Topic starter
July 26, 2025 5:51 pm
Mark Cables With Exact Configurations
After years of purchasing EG4 products with their included cables and buying separate specific cables, I now have a drawer full of them. Many of these are merely straight-through ethernet cables, but many have specific pinouts. Identifying what I currently have can be something of a chore. Some of the pinout documentation is not especially clear and seeing the tiny wires within the RJ45 connector is not always easy. Clearly marking each cable, including the specific ends, where applicable, could greatly reduce technical support calls and improve customer satisfaction.
