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Question 12K Mini Split doesn't work after installation -- what troubleshooting can I do?

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(@m-piedlourde)
New Member
Joined: 3 months ago

I recently installed an EG4 12K Mini Split (not the solar one). I think I followed the directions exactly, but here's what happened during the post-install checkout. I tested the heat and cool modes. The heat mode blew air that was maybe a degree warmer than the room (65 degrees F), but it could have been wishful thinking on my part. Cooling mode did nothing, even when I tried forcing it in manual mode. I tried again the next day. This time the unit came on for a few seconds, then stopped. The exterior fan came on briefly, then shut off. The internal fan never came on at all IIRC.

What could be wrong? Do I have any realistic hope of finding the problem without a HVAC engineer's tools and expertise?

TIA

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Joel Brodeur
Posts: 323
(@joel-brodeur)
Reputable Member
Joined: 6 months ago

Have you been able to connect the phone app to see if it is showing any warnings or alerts?

JB

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(@m-piedlourde)
Joined: 3 months ago

New Member
Posts: 2

@joel-brodeur  I wasn't aware of the app. I just now installed it and connected to my system, and.... it started working. Weird.

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Joel Brodeur
(@joel-brodeur)
Joined: 6 months ago

Reputable Member
Posts: 323

@m-piedlourde I am glad it is working but that is kind of strange. 🤔

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