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I seem to have soft bricked my 12000XP by doing the firmware update

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Posts: 8
 ddxv
Topic starter
(@ddxv)
Active Member
Joined: 2 months ago

I updated the firmware on a brand new off grid 12000XP.

My flow:

1) Turn on inverter
2) Mostly seems to be working
3) Get dongle setup, good also working
​4) Can't find gen boost setting, despite manual, decide I need firmware update
​5) Update firmware via website
​...
6) Inverter restarts, house/wifi router lose power
7) Inverter is now in Standby mode, can't use battery -> AC or charge from generator. 120v Generator on does initiate Bypass mode.
8) *Dongle seems to be unable to connect to the internet*
9) App / Website report the inverter as offline

Only hope so far is that I can do the 'locally connect' option while on the dongle's wifi network, but not sure if any of those changes are useful.

I've tried various restarting combinations of turning on / off generator and inverter and it stays in standby mode. The dongle still wont reconnect to the internet, I read because it doesn't work in standby mode?

Hopefully I can find some solutions.

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Posts: 8
 ddxv
Topic starter
(@ddxv)
Active Member
Joined: 2 months ago

In the end, I called EG4, and we fixed the problem by switching from the Android phone (which didn't show the download firmware option for 12000XP) to an iPhone which DID show 12000XP in the firmware drop down, then using the iPhone's bluetooth local connect to update the firmware to the latest 0405.

Attached is the screenshot of the Android app. The app was just downloaded yesterday, and I checked for an update today as well, so not sure why it's either broken or out of sync. Could be something like the dropdown menu has a bug.

I'll forward the screenshot of the app to EG4 to fix.

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Posts: 6
(@twistedroutes)
Active Member
Joined: 1 week ago

I am in the same situation.  How have EG4 not pulled this update...

We are off-grid, well below freezing temperatures.  Currently running generator so in bypass mode.

I did update from website. How can I fix this?

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(@twistedroutes)
Joined: 1 week ago

Active Member
Posts: 6

I got it fixed.  Here's how

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