I believe I have found the root of the problem, so I'm adding to this conversation again in hope to get this issue resolved. It's all software related...

@wardo5757 I agree, it seems like this is an obvious failure in pushing product to market. It also seems like an easy fix, so not sure why EG4 isn't g...

I want to add my voice to this issue. It's clear that this is a software/firmware issue. I just had a 12 kpv Installed in the last 10 days. My home is...