I recommend contacting support via their sites contact form. This basically just emailed me a phone number which I called and got great help. My cause...

Just a quick update here. While it's probably not encouraged, I did directly connect the 12v load to the secondary battery lugs after confirming they ...

In the end, I called EG4, and we fixed the problem by switching from the Android phone (which didn't show the download firmware option for 12000XP) to...

I also seem to have hit this same issue using the 12000XP. My flow:1) Turn on inverter2) Mostly seems to be working3) Get dongle setup, good also work...

Yes, currently stuck here too with an off grid inverter. Updated the firmware, inverter turns off (wifi router goes down of course), inverter comes ba...