the battery BMS is trying to protect itself from over voltage. your setpoints are too high. read thru your battery manual carefully to see what recomm...

I can't see your photos either. I didn't know EG4 had a "certified installer" program, but I would definately go back to that installer and have them...

Eric ask me about my settings on that but I’ve never seen it. Is that only on the monitoring site? My is not on there.

@ron I would say both. Mine completes charge and switches to the batteries. You don’t notice anything. Then it switches back to Gen and after a per...

What I was trying to say is that while the inverter is being powered by the generator the inverter is converting AC/Gen to DC/battery charging and the...

@eric I do not have Gen boost enabled.

@Eric I did. Dakota asked me to turn it off, I did and this made the gen start easier but had no affect with the gen finish.

@joel-brodeur completely agree, a brief warm-up 15 seconds would be great along with a 1.5-2 minute cool-down. The 18K having a cool-down period an...

@wardo5757 @joel-brodeur @pawnee We are currently looking into this issue.Do you all have Generator Boost Enabled?

@wardo5757 Item #2 is also an excellent reason to include programmable Gen warmup and cooldown cycles. An interesting thing about this is that I bel...

@oldfart As mentioned by Joel, you can set up the Wi-Fi dongle to monitor the system using your computer through the EG4 Monitoring Website. You can a...

Totally agree, this is my observation also. I'm working with SS support thru email also and have provided him/ her (the techs name is Dakota so coul...

@oldfart Once the 6000Xp is set up with the Wi-Fi dongle, you can monitor it and adjust setting through the web app. Otherwise, if you do not have in...

I don’t think it’s a AC to DC problem for the inverter. After installation I was hooked up to the grid for a couple weeks. The inverter had no problem...

@joel-brodeur UPS