Glad to see you got it resolved! If you need anything else or run into any issues feel free to let us know!

I was advised today about issues with updating the inverter’s firmware, but that issue has now been resolved. You should be able to update the firmwar...

Yes it is. I sent you a DM. Thank you.

Hi All. I was able to confirm that it was due to lack of knowledge on my part in regards to installation. I had set up the Panels in Parallel and not ...

@shm3lio Couple of questions, have you checked the following: With a voltmeter - are you getting voltage at the PV wires on the inverter end? Have...

2 different sized splices on the wiring to the panels tripped me up when I installed my setup. Are you sure you used the correct connector when adding...

Here is how I access logs on my batteries.

The team is currently conducting tests and is expected to get back to me in the coming days.

@scottmr808 On my batteries the logs are under settings-logs. But for some reason my batteries have a strange firmware installed. Not certain why o...

@eric Thank you for your prompt reply, Eric! I have a quick follow-up question: If I have two PowerPro batteries, can I still parallel them with a si...

@joel-brodeur thank you, I checked last time did not see anything accessible but perhaps did not look close enough and will try again next visit

@og0088 Good afternoon!It is highly recommended to have three server rack batteries per PowerPro battery. As you mentioned, this setup will help maint...

Unfortunately, that would not be a recommended configuration for your systems.

Is your system online? I can certainly check and update it for you if you'd like. I would just need the station name or the inverter's serial number.

There are logs on the battery, as far as I know they are only accessible through the touchscreen on the battery.