@Eric I did. Dakota asked me to turn it off, I did and this made the gen start easier but had no affect with the gen finish.

@joel-brodeur completely agree, a brief warm-up 15 seconds would be great along with a 1.5-2 minute cool-down. The 18K having a cool-down period an...

@wardo5757 @joel-brodeur @pawnee We are currently looking into this issue.Do you all have Generator Boost Enabled?

@wardo5757 Item #2 is also an excellent reason to include programmable Gen warmup and cooldown cycles. An interesting thing about this is that I bel...

@oldfart As mentioned by Joel, you can set up the Wi-Fi dongle to monitor the system using your computer through the EG4 Monitoring Website. You can a...

Totally agree, this is my observation also. I'm working with SS support thru email also and have provided him/ her (the techs name is Dakota so coul...

@oldfart Once the 6000Xp is set up with the Wi-Fi dongle, you can monitor it and adjust setting through the web app. Otherwise, if you do not have in...

I don’t think it’s a AC to DC problem for the inverter. After installation I was hooked up to the grid for a couple weeks. The inverter had no problem...

@joel-brodeur UPS

@wardo5757 Just out of curiosity, is your AC input range set to UPS or APL?

From reading your post, I get that the installation is the main issue and not the equipment. I have had the equipment on my system for almost a full y...

@joel-brodeur yes, I agree, it appears to not switch until voltage drops (causing a blackout) instead of switching to EPS before opening the gen conta...

If that is the case, would you be able to even switch from AC supply to DC supply while AC was still being provided? If so then it would be a matter...

If this is an accurate schematic for the way EG4s inverters work, running the EPS 100% of the time is not an option, looks like it does all the A/C~D/...

@joel-brodeur Good question, I'm not sure how they divert power around either. But I have had smooth transitions when the gen starts and stops and was...