@eg4newbie One clue for me is that the bypass power from grid was 6329 watts. This would cause an overload warning if that load was on one line, and...

@montufar Currently, there is no firmware update available for this issue. However, I will escalate the matter to our development team for further rev...

At this time, end user accounts do not have the ability to update the battery remotely. Since there is currently no firmware update available for the ...

The BMS manages the charging and discharging of the battery; However, you must set the inverter to stop discharging the battery at a specific voltage ...

@eg4eric Thanks so much. Really appreciate it!

Which Inverter are you using?

@chaseI understand your concern, and I’ll be sure to mention this to our team for them to consider.

@eg4newbie It shouldn’t cause any damage since it’s a warning rather than an error. However, it could indicate that one leg is exceeding the 6,000W li...

@eg4eric and @we2 Also, I noticed this morning that I had two more W028 notices earlier this week. One on 5/27 and another on 5/28. The gr...

@eg4eric I'm not sure what settings in particular you want, but I've attached a pdf output from the monitoring website. Let me know if there is so...

@eg4eric Thanks Eric. That's disappointing. Is it possible for your companies to work together to get support?

@mattcrum Absolutely! That’s a common question. You can find a lot of helpful documents available on the product page in case you have any other que...

@eg4newbie It shouldn’t be using the battery if there’s sufficient PV available. If you can share some screenshots of your settings, I can take a look...

@chase Thank you for sharing! Ruixu batteries are not currently on the compatibility list for the 12000XP, so we typically do not provide troubleshoot...

I don’t have an answer at the moment, but as soon as we have more information regarding any potential pricing adjustments, we will be sure to announce...