Definately NOT resolved.

I don't see the 3000-EHV on the compatible list.   Compatible with EG4 18kPV, 12kPV, FlexBOSS21, FlexBOSS18, 6000XP, and 12000XP, along with ...

@eg4eric Thank you sir,I did check my spam folder. My support ticket# is 143051I am having a knee replacement on Dec. 2nd and will be laid up for a fe...

I complained about this exactly one year ago today. It is still not working. I guess they need a bit more time to figure it out. {emojis}:smile:

@eg4eric OK, thank you for the clarification.

@ray Once you get the 2nd dongle added, you can Sync them together into parallel.

@demodennyI apologize for the experience you are having with us. You can email [email protected] for an update or you can provide the RMA number,...

Ok, but it isn't clear that that doesn't connect it. Gen Exercise should be starts the generator, runs it, confirms power to the terminals but doesn't...

@johngalt1717The GEN Quick Start on the EG4 monitor website is the same as the GEN Exercise.

@weertske then if you are willing to go without the WiFi dongle, I would go back to that and use the RS485 which is shared with the WiFi instead of th...

Last time we dealt with this, I was informed that the issue had been resolved. I’ll definitely check with our team to confirm.