I agree! As soon as I have some additional information about this particular issue, status update, progress reports, etc.. I will respond here again.

Thank you for the input! I reported this bug a while back, probably spoke with you about it. I am waiting for a resolution on this at the moment, but ...

Thanks for the input! I will speak with the Doc team about this.

@joel-brodeur I did a little research, (and sorry for taking the weekend on this), and I found an RSD that has a NO and a NC. If I read this c...

Thank YOU for buying them! Glad you are enjoying the batteries! Sorry about the bad cell. I will speak with QC about it and see what we can do to ma...

@prospectguy Luckily, the MPPT inputs on the 18kpv have a MAX short circuit input of 31a|19a|19a. Not sure of your panels ISC, but it shouldn't damage...

@milton-ecuador At this time, we are not taking on new distributors, but you can always reach out to one of our distributors to become a sub-distri...

No problem!! Happy to help! Let me see what I can find on this. I typically recommend the method you mentioned, so I need to do a little digging to fi...

Good afternoon @Bluetrader222 It sounds like a bad cell to me as well. I would recommend calling back in to technical support as soon as you can...

Ok, after we used the meter to test, I can confirm that it is in fact NO. For the inverter to operate normally, the RSD circuit needs to be in the ope...

Good morning, Joel! Let me run out to our test bench and confirm this. Once I have the correct data, I will respond and have the Technical Writers u...