The dongle is physically plugged into my EG4 12kPV, so I doubt it lost power... its power comes from the inverter 😉

@rickwilliams123 I see, you can email our compliance team, and they will be able to help you with [email protected]

@eric how do i send you a private message

@eric I have 4 EG4 LifePower4 batteries (48V@100amp) It could be the battery type. I'll have to double check the manual before I change this settin...

@thomaspugmail-com I will look into this. Did the power go out, causing the dongle to turn off at the time the grid went down? If so, the dongle might...

@thomaspugmail-com Which batteries do you have? Also, make sure that the Lithium brand is set to 1

@teeumup No worries! I can send you another dongle. Please send me a private message with your full name, number and address.

Make sure you change the time on 3 locations, Station tab (Configuration) Users tab (Configuration) Settings tab (Maintenance)

I think it is an AFI self-test feature as I have a 240 GCI only breaker that is stable and does not trip - leading me to the same hypothesis that you ...

oops, I'm monitoring FuncEn_EPSEn and it's remains set to 1 no matter if Off-Grid mode is enabled or disabled.

have you fixed the time in the app at the sign in / setup page?

@eric So what does a person do who has a dongle with older firmware? Surely these can be upgraded? Mine starts with "BC"... so I would guess thats...

I have two PV arrays and a battery bank of 4 EG4 batteries. As you can see from the monitor history, it did previously note "W016: No AC Connection"...

Ok, now I understand more of what you are trying to do. As far as the breakers tripping goes. Is there a way to determine from these breakers wither t...