I had the exact same question as you, and got the same answer. However, I also received some advice to look at the EG4 "Chargeverter." It's a relative...

It looks like the discrepancy in SOC is growing with every cycle. Any suggestion. My fear is that one battery gets so low that it goes into protect...

Funny thing (not) is both his supplier and my supplier both said that the cables needed for firmware updates HAD been supplied. Kinda depressing but...

Why wouldn't this cable be supplied with the battery or at least offered when buying the battery?

I have snow showers happening today and for the next 2 days, and may or may not get a full charge by the end of the day.... I'll capture and post the ...

No scenes just the setting for 72 degrees and cooling -- most mornings it has changed to 62 degrees F. I tried turning off the unit between 11pm and ...

If that is the case, then maybe adjusting the logic of how the setting gets implemented will resolve the issue. I am taking your findings over to R&am...

Has your system recently failed inspection? If so, is our support team already assisting you to resolve this?

@Ron If the BMS communication is set up between the Chargeverter, Inverter, and master battery, this could occur, as having the master battery communi...

Currently, only battery SOC warnings and grid outage notifications are available in the EG4 app. To enable these, go to Account Settings in the top ri...

Since it's been 2 weeks with no response from EG4... I figured I'd give a bit more info to show that this is NOT a problem with the Insight Facility d...

11/5/24 - I've tried a few different settings, and may have stumbled on something that works, which (weirdly) may depend on the ORDER that charge volt...

In general, the answer is pretty simple. An inverter, some batteries, and some kind of transfer switch. The specifics get very complicated quickly...