After further investigation, it appears the device is not connecting to the cloud. Could you confirm if the dongle is connected to a 2.4GHz Wi-Fi netw...

@we2 No still at 200 A Imaxdischg which is perplexing since the inverter allows setting the discharge at 250 A. Seems either I am misreading what ...

@eg4eric Thanks Eric. Ive been sent a 2nd dongle already with the same issues. FYI, a T2 tech from signature solar is working with someone from ...

@robstange It shows offline on my end. Are you able to share the inverter's serial number?I should be able to add it to the dongle. If not, I can send...

There is currently no official release date for the R-454B version of ductless mini split systems, but manufacturers are beginning to transition away ...

When the grid goes down, the inverter prevents power from feeding back into it. Here’s a link to a document that explains this in more detail.Please l...

Yes, several users have reported similar issues with EG4 mini-splits reverting to default settings after a power cycle or scheduled restart. This beha...

@eg4eric Hey Eric, Restarted button, same thing solid WiFi, solid cloud, blinking INV. Signature Solar Techs say the dongle is connected on the...

Can you share a screenshot of this please?

I don’t believe this is currently available to customers. However, I’ll look into it and let you know if or when it becomes available.

@eg4newbie Yes! Updating the firmware resolved the issue. The firmware update addresses and corrects this problem.

@eg4eric thanks so much for the reply! yes, I have tried Lithium Type 6 (Lux). It still gave me a Warning 04. The only type that works is 12 - I tri...

Have you tried Lithium type 6 (Luxpower)? That should work. Please double-check your username and password to ensure they’re correct. If you'd like, y...

For the dongle, you can try pressing and holding the button on the bottom of the dongle for about 5 seconds. This should restart it. If that doesn't r...

So we haven’t had sun for 4 days. Last night at 3 the house looses power. I go out and check the settings and it doesn’t appear that anything is wrong...