@eric any update Eric? Are y’all able to recreate our issue in the lab?

@Eric I did. Dakota asked me to turn it off, I did and this made the gen start easier but had no affect with the gen finish.

@joel-brodeur completely agree, a brief warm-up 15 seconds would be great along with a 1.5-2 minute cool-down. The 18K having a cool-down period an...

Totally agree, this is my observation also. I'm working with SS support thru email also and have provided him/ her (the techs name is Dakota so coul...

@joel-brodeur UPS

@joel-brodeur yes, I agree, it appears to not switch until voltage drops (causing a blackout) instead of switching to EPS before opening the gen conta...

If this is an accurate schematic for the way EG4s inverters work, running the EPS 100% of the time is not an option, looks like it does all the A/C~D/...

@joel-brodeur Good question, I'm not sure how they divert power around either. But I have had smooth transitions when the gen starts and stops and was...

@pawnee WOW- you're in a harsh environment pawnee! I think too many people only test the surge functions of these inverters which is a great test bu...

@pawnee It runs at 241v and 60hz, doesn't fluctuate much from that, Generac does a pretty good job staying in spec. I was able to get rid of the majo...

I needed 200amp pass thru because of peak draw in summer also so I bought 2 12000xp's. It wasn't that much added cost if you use Polaris connectors. 1...