Another Generator question

@pawnee Just to be clear the issue remains the same when the inverter switches from generator to battery?
I will report this again to the team so we can look further into this.

@ron
The closest option is AC charge mode, where the inverter uses either the grid or a generator to power loads and charge batteries. However, it cannot charge the batteries and use them to power loads simultaneously.

@eric yes, but for whatever reason adding 1 minute to cooldown did stop it from switching from battery to generator then back to the battery then the brownout. 

Now once voltage is reached the generator stops charging the batteries. The batteries take over the house and after the cooldown period the generator shuts off and then the batteries disconnect from the house for a second or so. Thanks for staying on this 

@pawnee @eric When the generator is running and producing AC the inverter passes the AC through to power your loads and also converts the AC to DC to charge the batteries. The brownout is occurring when the inverter has to switch from converting AC to DC to charge the batteries to inverting battery DC to AC to power your loads as it can't do both at the same time. I was hoping that the "cool down" process would allow the generator to provide pass through AC for the loads and allow the inverter time to make this switch avoiding the brown out. This is why I have a chargeverter as the inverter does not have a separate converter

@ron according to my 18k screen and my amp meter the generator is not running the house at this point. The batteries are when the brownout occurs, or you could say the generator has handed the load to the batteries. Then for some reason when the generator shuts off the batteries disconnect. I don't get any amp measurement coming from the generator when this happens.

@pawnee How exactly did you determine that the house loads were being powered through the batteries and inverter and not the generator?

@ron amp clamp on the wires coming from the generator

Doesn't make any sense to me. Good luck

I want to add my voice to this issue. It's clear that this is a software/firmware issue. I just had a 12 kpv Installed in the last 10 days. My home is entirely off grid not grid tide. I was running off of two trace engineering inverters for a very long time and when I ran the generator in the generator turned off it switched over to batteries instantly with no problem. After installing the 12 kpv when the generator is running and switches off the entire house browns out causing all electronics to turn off and then back on. This actually causes a problem with my zoned heating controller which false to some sort of weird error state and cannot function. Have to physically unplug the device wait for about half a minute and then plug it back in for it to electronically reset in order it for it to work. This has caused us to have no heat or what hot water in the morning after a generator run in the previous evening. This is a big problem and needs eyes on it fast. For people that are running completely off grid these inverters are not a good choice until this is fixed. Oh, btw, I'm running a six stack of Eg4-LL batteries, so the system is fully compatible.

@britton-beckham you are describing what all of us are experiencing. Can’t imagine this function was ever tested prior to shipping on an off-grid system.

@britton-beckham at this point I have to agree. The EG4 and SS folks have been great but they should probably just call it a game and send out discounted charge controllers