@kevinbTo view battery data on the EG4 Monitoring website, set the inverter’s Lithium Brand to 1. This setting provides the most reliable communicatio...

@shankusmc Yes, changing the Lithium brand from 0 to 1 will help with proper communication and will allow for you to see the battery details more accu...

Are you getting any alarms when this happens?

@gtsquiresIf you’re still experiencing issues, feel free to contact our team at [email protected] or call us at (903) 609-1988 so we can help...

@holymaniacI can definitely help you out with these issues and get some answers for you!Can you please send me a DM with the ticket number or your inv...

@jckemp3 I am reporting this to our team so we can test it. Which EG4 inverters do you have and how many for your system?Are you able to send me a DM ...

@shankusmc As long as you set the Lithium brand to 1, you will be able to see the battery information on the monitoring website as shown below.

@captjwh Apologies for the delay. It appears your system is set to AC Charge throughout the entire day. Was this setting applied before or after you s...

Which state are you signing up for?

@alex0206 If you send me a DM with the information required, I can make a user account for you. I will also let the team know and look into the error ...

@fkitzmannYes, please send me your inverter's serial number so I can look into this for you.

@expynole Perfect! If you run into any other issues, feel free to reach out!

@jckemp3 You're saying that even if the batteries don't hit that start SOC parameters, it still uses grid if it's within the time set?

@johnaand If you send me a DM with your inverter's serial number, I can look into this issue and see what could be causing this to happen.

@jckemp3 You're saying that even if the batteries don't hit that start SOC parameters, it still uses grid if it's within the time set?