@fkitzmannLet me look into this, if the screen is defective, we can have someone contact you for a replacement.

@simply-efficientDo you have you have your system set up already?When you turn the switch do your loads turn off?

@krzysiek_ktaI apologize! I did not see this post. I am getting with our HVAC Technician for this question.

@devynYou should be able to connect it directly to the outdoor unit if there is a breaker panel already. You just need to connect L1 and L2 into the o...

@johngrI went ahead and put the system back in parallel view.I was able to confirm that, to view each string separately, the system would need to be t...

@johngrI don't believe the issue would be with the LCD firmware however, I could be wrong. I can definitely help with updating the LCD firmware on all...

@fkitzmannYou can download the LCD firmware on the product page. The most recent firmware is version 25. FlexBOSS Screen Kit - EG4 ElectronicsI can al...

@ep357 If you'd like you can send me the serial number of the inverter and your name number, and email and I can have someone reach out to you as soon...

@douglI can update the LCD for you remotely if you'd like. It will take about an hour, but it will not affect any operation with the inverter. It only...

@gottheknack Is this fan tray available separately? No, EG4 doesn't sell this part separately. Can it be replaced "in place"? It depends...

@dutch-34Good morning! Have you talked to our Tech Support team? If you would like, you can send me a DM with your name, number and email and I can ha...

@clarktheshark How low do your batteries discharge on a daily basis?

@dtbaker61 Thank you for your input and feedback. I will share this with our team.

@ep357Since you mentioned off grid, I'm assuming and confirming that you don't have grid connected to the inverter, correct?

@eusurp I apologize for inconvenience this has caused! If you I can definitely disabled an account you've made before. However, you would still need t...