@ray I'm putting in a request today for a replacement dongle. So, we will get it shipped out as soon as possible.

@robstange I apologize for the delayed response. I can send you a replacement dongle if you haven’t already received one from your distributor.

When there is not enough solar, the mini split will attempt to come out of sleep mode 3 times. If all three attempts fail, the unit will not try again...

@krzysiek_kta This is currently not possible.

@krzysiek_kta If the issue occurs again after switching back to Lithium 1, please send me your inverter's serial number so we can investigate further ...

Ensure that Battery Backup Mode is disabled, verify that you have sufficient solar and battery capacity to support your loads, and set the On-Grid Cut...

The GridBoss cannot operate without an inverter. For AC coupling to function, both the inverter and batteries must be connected to the GridBoss.

I don’t have any updates at this time. Currently, the only way to use AC Coupling is through the Gridboss. If there are any changes or updates in the ...

I recommend inspecting the PV cables to ensure they are properly connected and that none are damaged.

The WallMount batteries have internal bus bars and are designed to be connected to each other as shown in the diagram. This configuration helps keep t...

I don’t have that information at the moment, but once the firmware is released, we’ll provide a changelog detailing all updates and fixes included.

We are Currently working on fixing this bug! I apologize for the inconvenience!

@srafter2 NO1 and NC1 will work with a generator only when the Micro Grid setting enabled.

I can definitely submit a request to our team for this.

Do you have Solar panels with your system?1E is a part of a different firmware, so you have 2 different firmwares installed. To have the correct firmw...