Are you referring to the 12000XP or the 12kPV?The fans can be a bit loud but only when batteries are charging at a high wattage or when loads are pull...

While this is not an official recommendation from EG4, Rogowski CTs can be compatible with the WattNode meter. However, you would need an auxiliary RG...

@nizarsolarThank you for all the information and pictures you provided! Has EG4 identified a known hardware failure involving the 6000XP MPPT boar...

How many tons is your AC unit?Are you getting any warnings or alarms? Anything recorded in the event history?

The 6000XP is an off-grid inverter, meaning it primarily relies on PV and battery power to support your loads.You can configure the inverter to priori...

Do you have a case/ticket number so I can look into this?Are you using Closed loop communication or going based off of voltage between the batteries a...

@bobandroslyn I will ask if we have come across these threads in the DIY forum. If you have the links that would help a lot. Are you having these same...

@bobandroslyn I believe this is correct! I can definitely double check. Are you experiencing issues with it not working as it should?

Battery ECO mode basically lets the inverter switch over to grid when the battery reaches the EOD percentage or voltage without charging the battery. ...

@bobandroslyn You can use up to a 90A breaker. However, I’m unable to confirm the electrical wiring requirements or whether an additional breaker is r...

@troy117One last thing you can check is whether the dongle is connected to the correct server. To check this, log out of your account. Once you’re b...

@troy117 Sometimes you have to use a pen do it because it is a little hard to press. However, if you did feel the button pressed and nothing changed. ...

@troy117 Just to double check, was the dongle connected when you held the button? The inverter powers the dongle. So, it would need to be connected.

@troy117Have you tried rebooting the dongle by holding the button located at the bottom of the dongle for about 5 seconds? This will reboot the dongle...