@67chevelleIt looks like the batteries need a firmware update. I can go ahead and update them for you if you'd like.Do you have the indoor or outdoor ...

I just tried adding the dongle to a test station we have and it worked. Can you share the inverter's serial number so I can check if the station is re...

Are you able to share the dongle's serial number and pin? I can try registering it on my end to make sure it's working properly. Have you created a st...

What is the code that it is showing?Do you have PV and Grid connected?

@caseytomYes, I removed the dongle and reset it, so you should now be able to register it. If you have any issues registering it, please let me know a...

@bobandroslyn I apologize for the delayed respond. I must have missed this one, but yes, you are correct! It will be energized regardless of the PV st...

@dougl Do you have AC Couple only?No Generator connected? Are you connected to grid?

Are you seeing the same results in the Eg4 Monitor website?

@caseytom It looks like the dongle is already associated with a station. Do you recognize the station name 1SA?If not, I can reset the dongle so you c...

What is the dongle serial number and pin?I can try to find why this is happening and reset the dongle if it's already been registered.

@dannybeardsley Have you tried starting your AC units with no other loads or very minimal loads to see if you experience the same issue?This will help...

What is the VOC for each panel?Do you have the link for the solar panels?  

Is your inverter connected to the internet through the Wi-Fi dongle?If so, I can take a look at your system remotely and see if I can find what may be...

Are you referring to the 12000XP or the 12kPV?The fans can be a bit loud but only when batteries are charging at a high wattage or when loads are pull...