@jckemp3 You're saying that even if the batteries don't hit that start SOC parameters, it still uses grid if it's within the time set?

@johnaand If you send me a DM with your inverter's serial number, I can look into this issue and see what could be causing this to happen.

@jckemp3 You're saying that even if the batteries don't hit that start SOC parameters, it still uses grid if it's within the time set?

@jamisonworkshop I apologize for the delay. We were able to successfully reset the data for you.

Can you please share your ticket number or inverter's serial number so I can look into this issue for you?

Can you please share a picture of the inverter?Those 2 ports are not usable, since the inverter does not use CT's.

@expynole Which lights are on? Which ones are blinking? Are you connecting it to a 2.4Ghz network?

@jamisonworkshop We can reset the data, but it must be all of it; we cannot reset just a portion. Let me know if this is okay, and we will proceed to ...

@captjwhDo you have a ticket number for this? If not, can you please share your inverter's serial number so we can look further into this?

@cptmorgemakerThe image below represents the best configuration for wiring the batteries to both inverters. The Master battery (#1) needs to be connec...

@thomaspugmail-com What exactly is happening? Is the grid having outages?

@crws No that would not be possible. That would not be a configuration that is supported by our system.