@fkitzmannYou can download the LCD firmware on the product page. The most recent firmware is version 25. FlexBOSS Screen Kit - EG4 ElectronicsI can al...

@ep357 If you'd like you can send me the serial number of the inverter and your name number, and email and I can have someone reach out to you as soon...

@douglI can update the LCD for you remotely if you'd like. It will take about an hour, but it will not affect any operation with the inverter. It only...

@gottheknack Is this fan tray available separately? No, EG4 doesn't sell this part separately. Can it be replaced "in place"? It depends...

@dutch-34Good morning! Have you talked to our Tech Support team? If you would like, you can send me a DM with your name, number and email and I can ha...

@clarktheshark How low do your batteries discharge on a daily basis?

@dtbaker61 Thank you for your input and feedback. I will share this with our team.

@ep357Since you mentioned off grid, I'm assuming and confirming that you don't have grid connected to the inverter, correct?

@eusurp I apologize for inconvenience this has caused! If you I can definitely disabled an account you've made before. However, you would still need t...

@fkitzmann We do have this document about the RSD Transmitters for our hybrid inverters.EG4-Hybrid-Inverter-RSD-Transmitters.pdf

@clarkthesharkHas it happened more than once?

@dtbaker61 The firmware 0709 is still the latest available firmware. The firmware you were given has not a publicly released at this time. I do ap...

@carlrx7The monitoring website will display the Master battery as 0 and Battery #2 as Battery 01. This can be a little confusing, but it is normal beh...

Which inverters, batteries and generator do you have?

@holymaniac I am getting with Spencer on this and reviewing the ticket to determine what may be causing the issue.