It might be caused by the settings on the GridBoss. If you share your inverter's serial number, I can take a look at the settings for you, or you can ...

Our tech support team can also update the firmware battery remotely for you. You can reach our tech support team by email at support@eg4electronics....

@ericwI recommend contacting our team by phone at (903) 609-1988 to get this issue resolved as soon as possible.

@jjfalardeau EG4 has released a new app called EG4 Connect app. This is a new app in the beta testing phase 2. This app is the new EG4 app that we wil...

@teddiewYes! You can download the firmware on the product page. It will say Auto Addressing RS485 Firmware. EG4 LifePower4 48V v2 - EG4 Electronics

@holymaniac Of course! I totally understand! Let me know if there is anything I can do to help!

Sounds like you would need an EG4 Hybrid inverter. You can set the values for SOC for discharge, and you can also set when to charge the batteries fro...

It looks like you would need to have 3 and 4 up and the rest down. You can also check out this YouTube video that might help with this issue. Pyt...

@chill633This is not supported at the moment. It is still a work in progress. When it is available, we will announce it and let you know.

@usmcrtrEnsure that you have the Inverter's Lithium brand to 1 instead of 0. If you share some pictures of how everything is connected that would be a...

If your generator is big enough, it will power the loads and charge batteries depending on how much Power your panels are producing. However, if it's ...

Yes, you can! Just ensure you have Shared Battery Disabled

@kw5kw Thank you for your feedback. I will pass this along to our team.@jason-azThank you! I will report this as well. You can also report a bug by go...

@ovgregUsually, for warning 20 on the 12000XP, it is recommended to check your PV wired. This means there is a leakage somewhere in the wires. I would...

You can reach our tech support team by email at [email protected] or by phone at (903) 609-1988.