EG4 Community Forum

EG4 Eric
EG4 Eric
@eg4eric
Admin
EG4 Online Support
Joined: October 29, 2024 8:29 pm
Last seen: May 20, 2026 8:24 pm
Topics: 43 / Replies: 1071
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RE: My off-grid 12000XP 3-phase system had arc fault on non-connected MPPT, won't come out of standby

@gigadude I am going to get with our team about this and show them the wiring diagram. I will let you know if we need anything else.

2 months ago
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RE: Unable to set up EG4 App - Unknown Error

@andymadridI apologize for the bad experience you are having with the app. If you would like, I can create a use account for you. I would jsut need th...

2 months ago
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RE: 18K Power flow display arrows.

@mattcrumIf you have Off Grid Mode enabled, the loads will show as EPS. If you have Off Grid Mode disabled, the loads will show as consumption.

2 months ago
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2 months ago
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RE: 6000 & 12000XP failed updates

@pawnee Did you do anything different?

2 months ago
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RE: Firmware EG4_ceaa-0709 (Most recent)

@mikes-solar-garage We appreciate your input and your feature request for fan control. I’ll forward your suggestion to our engineering team for cons...

2 months ago
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RE: Unable to register

@tripofsota Please check your DM, I sent you a message.

2 months ago
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RE: Unable to register

Can you provide the SN and the pins of both dongles, and I will check if they have been registered. If they aren't, I can register them for you and ad...

2 months ago
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RE: Daylight Savings Time

@bootsgalore@powerupAs of now, you need to manually change the DST setting in the system. I will submit a request to our engineers to enable automatic...

2 months ago
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RE: Update/Downdate 6000XP Firmware at Remote Location

@jxnhrpr They are similar; however they are still different in hardware and firmware. I wouldn't recommend doing that; however, I will ask if there is...

2 months ago
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RE: Gridboss now showing inverter or battery data like in manual

@okiesolie I apologize for the delayed response. I went ahead and removed the parallel view so you should now be able to see each one individually.

2 months ago
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RE: 6000 & 12000XP failed updates

@pawnee Were you able to update the inverters?We released a new firmware update for the 12000XP a few days ago.

2 months ago
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RE: Firmware EG4_ceaa-0709 (Most recent)

@wardo5757 I believe for the 2nd feature, it's for the Gen Quick start on the Monitoring system. For the first feature, I'm not 100% sure. Let me a...

2 months ago
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RE: Firmware EG4_ceaa-0709 (Most recent)

@dtbaker61 I have not heard an update on this, but I will check.

2 months ago
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RE: 6000xp Not Recognizing New Battery

@texasoffgrid You will need to update the Lifepower4-V2 batteries. Make sure you choose the correct firmware to download. EG4 LifePower4 48V v2 - EG4 ...

3 months ago
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