@douglI can update the LCD for you remotely if you'd like. It will take about an hour, but it will not affect any operation with the inverter. It only...

@gottheknack Is this fan tray available separately? No, EG4 doesn't sell this part separately. Can it be replaced "in place"? It depends...

@dutch-34Good morning! Have you talked to our Tech Support team? If you would like, you can send me a DM with your name, number and email and I can ha...

@clarktheshark How low do your batteries discharge on a daily basis?

@dtbaker61 Thank you for your input and feedback. I will share this with our team.

@ep357Since you mentioned off grid, I'm assuming and confirming that you don't have grid connected to the inverter, correct?

@eusurp I apologize for inconvenience this has caused! If you I can definitely disabled an account you've made before. However, you would still need t...

@fkitzmann We do have this document about the RSD Transmitters for our hybrid inverters.EG4-Hybrid-Inverter-RSD-Transmitters.pdf

@clarkthesharkHas it happened more than once?

@dtbaker61 The firmware 0709 is still the latest available firmware. The firmware you were given has not a publicly released at this time. I do ap...

@carlrx7The monitoring website will display the Master battery as 0 and Battery #2 as Battery 01. This can be a little confusing, but it is normal beh...

Which inverters, batteries and generator do you have?

@holymaniac I am getting with Spencer on this and reviewing the ticket to determine what may be causing the issue.

It might be caused by the settings on the GridBoss. If you share your inverter's serial number, I can take a look at the settings for you, or you can ...

Our tech support team can also update the firmware battery remotely for you. You can reach our tech support team by email at support@eg4electronics....