Hello,
With a massive backlog for the EG4 12000XP. I placed an order for one with Signature Solar. I kept seeing the delivery date pushed out from early September to late September and now late October.
While browsing on FB marketplace, I saw an ads for a brand new 12000XP from a seller. I contact her and agreed to purchase one from her for similar price as SS. The seller claimed that she and her husband are an authorized sellers removed link
I asked if their have the dealer/distributor code, they provided me one. At pickup location, the box looked original and the packaging tape looked untampered. I thought I have a brand new unit.
I took me a few weeks to get the solar panels + railings installed. Finally, I'm able to install and power the 12000XP (via solar panels since my battery has not arrived yet). When I used the seller provided dealer code + Dongle SN and PIN, the app kept erroring out with message "Dongle SN or PIN invalid". i tried to reach out to the sellers; I have not heard back from them yet.
Does this mean that the dongle SN and PIN have been registered and/or I bought a counterfeit?
This is my very first attempt with solar panel and inverter. Please help.
Thank you.
TD.
