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Question 12000XP Momentary full outages

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Posts: 48
Topic starter
(@dannybeardsley)
Trusted Member
Joined: 2 years ago

I have a 12000XP and have recently (last 3 or 4 months) start getting momentary 100% power outages about 1-2 seconds long (not a dip in voltage, this is 100% down, all the lights turn off, all devices reset). It typically happens when my air conditioning starts up (4kw when running). It happens when the total load is still below the maximum but is more frequent when another large power draw is on (4kw for oven or 5kw for the dryer). Tonight it happened when the AC was turning on with no other large loads on at all. I have 55kwh of custom lithium ion batteries with a voltage range of 42v - 48v (the problem doesn't seem to depend on the current voltage of the battery).

 
Is there anything I can do to make this better? Do you (EG4) want any more information from me? I have written down a few timestamps where it's happened if there's something you can see in the logs.

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Posts: 48
Topic starter
(@dannybeardsley)
Trusted Member
Joined: 2 years ago

To be clear, sustained loads (more than a few seconds) above 12kw cause the inverter to almost seamlessly flip to grid bypass mode. It's the startup of the AC that usually produces the outage.


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EG4 Eric
Posts: 1272
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(@eg4eric)
EG4 Online Support
Joined: 2 years ago

How many tons is your AC unit?

Are you getting any warnings or alarms? Anything recorded in the event history?


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(@dannybeardsley)
Joined: 2 years ago

Trusted Member
Posts: 48

@eg4eric it's 3.5 ton (what a weird unit) and consumes about 4kw.

There have been no alarms and no events in the event log when I experience the problem.


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EG4 Eric
Admin
(@eg4eric)
Joined: 2 years ago

EG4 Online Support
Posts: 1272

@dannybeardsley 
Have you tried starting your AC units with no other loads or very minimal loads to see if you experience the same issue?

This will help us determine whether the issue is related to the AC units themselves or the inverter.


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