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Topic starter
July 18, 2025 2:19 pm
I have been trying to contact support for my BROKEN blower wheel and I cant get anyone to pick up the phone. I have been on on the phone for 45MIN!!! My TICKET # is 125***
July 18, 2025 8:43 pm
Good afternoon,
Thank you for your patience. Due to a high volume of incoming calls, we are not able to answer every call immediately; however, we are actively working to respond to each inquiry as quickly as possible.
I can confirm that your part request has been successfully submitted and should be processed shortly. If you need any further assistance in the meantime, please let me know.
Topic starter
July 19, 2025 1:38 am
I greatly appreciate you responding and providing some update on my request.
August 8, 2025 12:51 am
Hi,
Did you get a new blower wheel yet?
I too need a blower wheel. I tried and tried but could not get through. I tied email too and got a response. Colton said he would order one and I gave him my address. It never came. Here's what support has told me.
On Tuesday, June 10, 2025 at 06:11:18 AM MST, Support <[email protected]> wrote:
If you can please send me your shipping address, I can put the item in to order for you.
Thanks,
Colton
Eg4
On Wednesday, June 25, 2025 at 06:24:15 AM MST, Support <[email protected]> wrote:
I have put the order in however we do not have access to the tracking as of right now due to a recent migration. I can assure you as soon as I get a tracking number, I will reach out.
Thanks
Colton
Eg4
To: me almost 6 weeks later · Thu, Aug 7 at 1:44 PM
Okay I will see about putting it in for order again today in hopes of getting that to you asap or at least finding out why it wasnt shipped out..
Thanks
Colton
Eg4
On Tue, Aug 5, 2025 at 7:20 PM, I wrote:
Hello,I am wondering if you can check the status of this blower fan blade? It has been close to 6 weeks. Is this the normal shipping time frame? I am desperate for a replacement.thanks
