Hi, I have an 18kpv with ac coupled solar connected to the gen port. Configured act as an EPS(seamless switchover) and to feed back to the grid when the grid us up and use batteries \ solar with frequency shifting when grid down.
In the last three months, the inverter has completely shut down twice disconnecting power from the entire house and requiring me to completely power cycle the inverter in order to restore power. There wasn't a grid outage, solar was producing, and the batteries were charged.
The last time this happened (8/6/2025 3:14 PM EST), when I look at local data on the condole, the last 30 lines have warning code 65537, then a couple of 0s then 201326593 until it powered off. What do these codes mean? Do you have a comprehensive list of warning and error codes i could reference? Why does it shut down and not power back up until the power from all sources is drained and re applied? This seems like an super unreliable EPS.
I've had this happen several times in the past couple of years but this time I was out of town and it ruined about 10k worth of food.
Your support is terrible.. I've had about 100 calls with support since I've installed it and people just stop getting back to me when they can't figure it out. Due to this, I gave up with EG4 support about a year ago. I've requested replacement under warranty several times only to be ghosted. If this isn't fixed, I'm going to initiate legal action.
