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W18 frequency out of range still popping up…

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Ravasunpower
Posts: 58
Topic starter
(@ravasunpower)
Trusted Member
Joined: 8 months ago

anyone has an idea why my XP6000 keeps telling me that the AC frequency is out of range? I am not on the grid and the generator is off. Generator boost is disabled.

IMG 2723

 


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EG4 Eric
Posts: 853
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(@eg4eric)
EG4 Online Support
Joined: 1 year ago

Have you tried disconnecting the generator to see if the warning stops showing up?


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Ravasunpower
(@ravasunpower)
Joined: 8 months ago

Trusted Member
Posts: 58

@eg4eric my inverter number is 4343740416


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Ravasunpower
Posts: 58
Topic starter
(@ravasunpower)
Trusted Member
Joined: 8 months ago

The generator is not plugged into the inverter. Not sure what the grid boss is but the wires of the unplugged generator go to the generator breaker on the XP6000 directly.

 


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EG4 Eric
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(@eg4eric)
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EG4 Online Support
Posts: 853

@ravasunpower
Have you done a full system restart by removing all power sources? if not, I recommended doing one. Removing, battery power, solar power


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Ravasunpower
(@ravasunpower)
Joined: 8 months ago

Trusted Member
Posts: 58

@eg4eric i will try but i just had surgery and will have to postpone it. Is it hurting something as the fault comes a few times every day?


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EG4 Eric
Admin
(@eg4eric)
Joined: 1 year ago

EG4 Online Support
Posts: 853

@ravasunpower 
No rush at all! the system will be okay; it's only a warning. If it was causing damage, it would have an error code and possibly be shutting down.


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