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Question Customer Support- RMA Help

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(@dougkellis)
New Member
Joined: 3 weeks ago
Posts: 2
Topic starter  

I have a battery that will not power up, I requested an RMA but it has been a week and a half and still no RMA has been issued. has anyone else encountered an issue like this?  I need to get this battery replaced so I can get my system up and running. I do not want to lose out on the incentives that end this year.


   
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EG4 Eric
(@eg4eric)
Honorable Member
Joined: 11 months ago
Posts: 615
 

We apologize for the delay, did you speak to someone? Can you share an email that is associated with the RMA request?


   
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Ravasunpower
(@ravasunpower)
Trusted Member
Joined: 5 months ago
Posts: 45
 

@dougkellis. Hi Doug, i also have a battery that seems dead. Mine is an EG4 all weather 280A wall mount and i also need to get a new one in warranty since it is only a few months old. Which kind is your battery?


   
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(@dougkellis)
New Member
Joined: 3 weeks ago
Posts: 2
Topic starter  

I have the EG4 14.3 kWh Power Pro. EG4 has been very good at responding to my issue. It took a few days (less if you consider business days 🙂 ) to get me the RMA to ship it back.  Now I am working to get it packaged up, (boxed and palletized) to ship back.  I expect to have it ready to go on Monday.  I am hoping that the return evaluation goes smoothly and the replacement battery arrives within a month or so.  I will keep this channel updated if there are any hiccups.  Good luck with your return.


   
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