This past Sunday I updated my 12kPV from FAAB-2021 to FAAB-2525. Prior to the firmware upgrade the inverter was properly running in Off-Grid mode with a grid connection that it would switch over to if the loads couldn't be powered using PV removed link Since upgrading to FAAB-2525 it is no longer functioning in off-grid mode despite the setting in the 'Maintenance' tab for 'Off-Grid Mode' being set to 'Enable'.
The graphic on the 'Monitor' tab now indicates that PV power is going to power all loads for both the sub-panel connected to the load terminals and the main electrical panel connected to the grid terminals. I've caught it at times indicated it was exporting power rather than sending surplus power to the batteries. The batteries have not charged from PV since the firmware upgrade, however I can have it perform a quick charge.
I've reached out to EG4 support using the form on the website (Monday at around 9:30AM), as well as called technical support. I haven't heard back via email, and when I call technical support I wait until getting sent to voicemail, where I've left a single voicemail with my information for a call back.
Does anyone have any recommendations on what to do about the 12kPV not functioning in Off-Grid mode? I've already restarted the inverter, as well as toggled the Off-Grid mode to Disable, and then back to Enable. I've also clicked the 'Reset' button next to 'All to Default', then double checked that Off-Grid mode was still set to 'Enable'. Nothing seems to change its behavior.
I doubt that it matters, however the screen and dongle are also both up to date.
Any assistance would be appreciated.
