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Question 96% charged EG4 outdoor powerwall batteries depleted in 4 hours at 1500W continuous use??

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Posts: 3
Topic starter
(@teaktoc)
Active Member
Joined: 3 months ago

Last night, 10/18, the utility provider wisely initiated a planned safety shut-off due to high winds (they were almost up to 4 MPH at one point).  We really did not even notice the power was off due to the highly efficient transfer with the 18K inverter.  We thought that out two 14.4 KW batteries reading 96% charge would hold-out for our average power consumption of about 1200-1400 watts for at least 36 hours or so with the well pump and other occasional power draws coming and going.  The power was cut around 20:00 exactly and at 00:18, almost exactly four hours later, the batteries read 0%.  The inverter showed 6.5KW over the entire 24 hr period of 10/18. 

How is this possible?  Are our batteries shot or defective?

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Jared
Posts: 247
Admin
(@jared)
Online Support
Joined: 3 months ago

Would you be able to DM me the inverters serial number? I would definitely like to take a look at the data.

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(@teaktoc)
Joined: 3 months ago

Active Member
Posts: 3

@jared 👍

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BobAndRoslyn
(@bobandroslyn)
Joined: 3 months ago

Trusted Member
Posts: 31

@teaktoc Did you figure out what happened?  Please share.

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(@teaktoc)
Joined: 3 months ago

Active Member
Posts: 3

@bobandroslyn 

A few signifiant developments have occurred:

1) We set the batteries to charge from the panels with priority so they actually revived and charged with the PV when the sun was strong enough.

2) Battery firmware was upgraded to the "...E" version (the latest from EG4 support site).

3) We are in day six now of deep cycling and each day the levels of voltage and charge difference between the two batteries is around 1% to none (there was a 3-4% difference prior).

We are going for ten days of 0-100% while we have sunshine and are able to fill the batteries while enjoying better than 90% PV sourced power.

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Posts: 32
(@pawnee)
Eminent Member
Joined: 3 months ago

I’ve posted recently not to look at SOC and go with battery voltage. Took me a long time to get over SOC. Mine show 0% at 47 volts and EG4 says 20% is 47 volts with my Lifepower4 V1’s and V2’s. Hope that helps. Don’t be afraid to call Tec support. Good luck and hope you figure it out 

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