This can be found on the front of the battery near the positive terminal.

We contacted the customer to check if they were still experiencing any issues with their system, and it appears their distributor resolved the origina...

When the 18kPV is operating in Off-Grid mode, no export to the grid will occur. Additionally, the 18kPV allows you to limit export to PV generation on...

Can you DM me the serial number for the Wi-Fi dongle and I'll see what I can find.

@jtivald unfortunately, this is not a possibility at this time. However, we are always looking at ways to improve the app and monitoring system.

@darcymyers our server engineers believe they have resolved the issue. Please let me know if this is still not corrected.

@darcymyers the server will take up to 5 minutes for the command to stick. However, is it still currently set to DST? The station is showing "NO" on m...

@darcymyers We believe the issue has been resolved. I would recommend checking that the station and end-user times are set to the same GMT.

We are currently looking into this communication issue, and I will post more information as soon as it is available.