I'm having trouble connecting my EG4 monitoring app to my system. My electrician said he had to registered the system to get it running, but the username and password are not working that he gave me. I then go to forgot password and it says the username is not valid. I go to forgot username and input my Dongle SN and it says "dongle not bind user". Then I try to register as if it's new and it asks me for "installer code". My electrician said when he called to get it registered, they either made one up or bypassed it somehow because he doesn't have one. It will not let me proceed and there is no other way to log in remotely unless i have this information.
Does anyone know of how to actually obtain the username that your system is registered under? specifically if you do not have an installer code
