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Question [Solved] EG4 website - Missing Battery Detail Data

13 Posts
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Posts: 12
Topic starter
(@dlwittsr)
Eminent Member
Joined: 4 months ago

Yes - the RS485 proto is set to the 1st item - EG4.

What is a 'separate protocol', and would not a change to the RS485 protocol break the inverter to master battery communications?

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Jared
Admin
(@jared)
Joined: 5 months ago

Online Support
Posts: 247

@dlwittsr If the CAN protocol is set to EG4/LUX, the BMS communication will remain active. I’d suggest switching the RS485 protocol on the master battery to a different protocol. This change can help determine if RS485 communication is taking priority, which may be preventing access to additional battery settings, as CAN and RS485 share the same port on the Allweather Wallmount.

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Posts: 12
Topic starter
(@dlwittsr)
Eminent Member
Joined: 4 months ago

Thank you. I set the RS484 protocol of battery #1 to P02. The inverter and battery #1 BMS were power cycled. 

But - still no details of the 4 batteries on the monitoring site. The monitor site does report the same capacity of all 4, and the Configuration-Devices still shows 4 batteries.

 

image
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Jared
Posts: 247
Admin
(@jared)
Online Support
Joined: 5 months ago

Would you be able to DM me the serial number for the inverter? I would like to take a look.

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Posts: 12
Topic starter
(@dlwittsr)
Eminent Member
Joined: 4 months ago

Thank you for the help Jared.

Confirming that an updated Wifi dongle solved this problem - so the old Wifi Dongle was the root cause. Replaced the BA... version with a BJ.... version (2.07 fw) and the battery details appeared on the EG4 monitor website. I also tested with a LAN hardwired dongle (BC...) and it also worked.

The #1 battery still had the RS485 protocol setting for protocol P02 - purposely set earlier to assure the inverter used CAN comms. All was resolved for this issue programmed to 'break' the RS485. When the RS485 was changed back to P01-EG4 all was still OK for this issue - battery details were displayed the same way. 

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Posts: 2
(@jurke)
New Member
Joined: 3 weeks ago

I am having this same issue on My 12kpv with one All weather battery. The battery is at version Z02T17, both protocols are EG4, the configuration page shows i have one battery connected, the monitor page shows the SOC and voltage, and the WIFI dongle is a BJ... version 2.06. But i am not getting any of the capacity data. I tried to figure out how to update the dongle to the 2.07 mentioned by dlwitter but couldn't. I am not sure what to do any help would be appreciated

Screenshot 2025 01 29 200000

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