My newish 18Kpv suddenly went offline...it was working fine this morning. The inverter is working, but I cannot control it remotely and there is no means via the front panel to perform a quick charge....seems like that should be a selection. The WiFi dongle has the bottom LED solid green (WiFi) but the middle (Cloud) LED is flashing green. The top (INV) is not lit at all. Ideas?
Thanks Joel, I tried rebooting everything including my wireless, but no luck. So, after I read your suggestion, I brought my laptop to the garage to be closer to it and discovered that it was now working perfectly...all 3 lights on.
I have no idea what happened, but am glad it is now working. BTW, I have the earlier BA version of the dongle. Thanks again.
I might add, that for the expense and critical nature of this inverter, it really should have a hard-wired Ethernet port. Leaving this to the vagaries of WiFi seems very precarious at best. All my other critical devices are hard wired. OTH, I did appreciate not having to run a cable to it!
Well, it did it again today; I have lost all remote communication with my 18Kpv as of about 3:05pm PDT. I was showing my wife some data on my phone and when I went to refresh it, it said it was offline. I tried following the steps for the BA version dongle but nothing worked.
I thought maybe it was the result of their server being down. I can successfully ping their IP address, but that may not mean much. Others have said it is probably a server issue but one person said they were going to be sent a new dongle. Anyone else having this issue?
If it is a server issue, then we need some sort of status page or perhaps an email notification.
