Unable to Use a Generator except in Stand-By Mode

Anyone else notice this or are you able to use electricity when using a generator to recharge your batteries? 

16 is at SNU. Thanks but checked that already. Guess I will call Signature Solar soon. If they can fix these with software I will report back here what their findings were. 

Do you have setting #3 set to GNE?

Sometimes this does require a firmware update depending on what firmware the inverter is on.

Thanks, yes...3 is a GNE. 

We have finally figured out what was stopping utility/generator charging when NOT in "standby mode"! A tech over at Signature Solar advised lowering setting 43 (point back to utility) from it's original setting of 50% batteries charged state to 25%.  Apparently we had been testing with the batteries always above 50% charged. Setting it to 25% has even allowed charging past 50% if/when desired.