Update - A replacement lineset is on the way. Thanks Eric.

Correction 12000, not 12Ton.

@eg4eric Getting a line set shipped is the appropriate action. I did not see a case number. Attaching s/ns. Thank You Eric!

Thank You. Joe at Signature Solar is working on getting a ticket opened with EG4. A line set might fix the unit. I am guessing the refrigerant escap...