The latest firmware for the 12kPV is 1E1E. It looks like yours didn't completely update to the latest firmware. If you'd like, I can help you get the ...

@pawnee Were you able to locate the Generator Cool-Down Time on the monitoring website?

No sir, you shouldn't encounter any issues, as this firmware update is designed to affect only the inverter and not the batteries.

@wardo5757 You can configure AC charging based on the SOC. Set the AC charge start percentage to the desired level at which you want the batteries to ...

Thank you for your suggestions! We appreciate your detailed feedback and insights. I will submit this suggestion to our team for consideration. If you...

A new firmware update is now available for the 6000XP. As soon as an update is released for the 12000XP, we will notify everyone. Thank you all for yo...

A new firmware update is now available for the 6000XP. As soon as an update is released for the 12000XP, we will notify everyone. Thank you all for yo...

@sjvickerNo worries! I understand!If you do need any assistance setting the dongle up, feel free to reach out to me or contact us at support@eg4electr...

@dannybeardsley I believe adding a BMS would help the inverter more accurately read the battery voltage. It does appear that the inverter is having di...

That's very interesting—thank you for sharing! I also believe setting it to 100% should resolve the issue. There shouldn't be any problems increasing ...

It will not cause any damage. When I mentioned running by voltage, I was referring to using Lead Acid mode on the inverter. However, I haven’t heard o...

47V is definitely not 0%, but it is considered below 20%. Voltage is a more accurate reading because the inverter measures it directly from the batter...

For the very first setting on screenshot (System Discharge Power rate(%)= 40%) Have you touched that at all?Can you change it to 100%, I believe this ...

@nctarheel1980@jasonCan you both send me a private message with your dongle's serial number and also a screen shot of the Dongle connect Parameters as...

Yes, charging by voltage in lead acid mode would be the best approach. I’ve attached a document that explains how to properly top balance the batterie...