To update this: The homeowner experienced a power outage yesterday (about 5 days after most recent troubleshooting trip) and the system worked exact...

@Eric Yes, backup loads breaker is/was on. I'm not sure if you saw my most recent post. Power is being supplied to the backup loads on both grid and...

To add some more information and narrow the problem down: It is still a little unclear what the initial issue was. Generator SOC was enabled, and t...

Messaged you privately. Thank you!