That is correct.When the generator is active, loads will take priority, and all excess power will go to charging the battery bank. The charging ampera...

There is not a required shutdown procedure with the Wallmount batteries in parallel. However, I generally recommend the first option of turning off th...

@bobandroslyn this has been noted, and we are actively looking for solutions this.

@wfbiggin I'm glad that the issue was found. Would you be able to send me the model number for the printer? I would like to send this to our research ...

This occurs due to the reactive power in on-grid mode, which ensures seamless switching when bypassing or using the grid to assist the load.

This feature is currently only available on the Hybrid inverters. However, I will submit it as a requested feature for the 6000XP and 12000XP.

@n00dles I can definitely take a look. Would you be able to DM your serial number?

I will make sure that this is reported to our team. Thank you for providing this information.

Are there any communication warnings occurring? I would verify that BMS communication is properly configured or set the inverter to Lead-Acid to confi...

Could you send me a DM with the dongle serial number, and I will get this reset for you.

It may be related to the temperature reported by the BMS, as charging should occur within the range of 32°F to 131°F, while discharging should occur w...

I would verify that the phone is not connected to the Wi-Fi network broadcasted by the dongle but is instead connected to the home router.

I recommend setting the PV Charge Priority to 100% or your desired SOC and configuring the battery priority timing accordingly. This setup allows the ...

The CTs are mislabeled. If you'd like them oriented correctly, I can adjust the CT settings in the inverter, or you can leave them as they are current...

I've noticed some CTs have been mislabeled from the factory. Could you share screenshots of the readings along with the CTs' orientation? I can verify...