@eg4newbie It shouldn’t cause any damage since it’s a warning rather than an error. However, it could indicate that one leg is exceeding the 6,000W li...

@eg4eric and @we2 Also, I noticed this morning that I had two more W028 notices earlier this week. One on 5/27 and another on 5/28. The gr...

@eg4eric I'm not sure what settings in particular you want, but I've attached a pdf output from the monitoring website. Let me know if there is so...

@eg4eric Thanks Eric. That's disappointing. Is it possible for your companies to work together to get support?

@mattcrum Absolutely! That’s a common question. You can find a lot of helpful documents available on the product page in case you have any other que...

@eg4newbie It shouldn’t be using the battery if there’s sufficient PV available. If you can share some screenshots of your settings, I can take a look...

@chase Thank you for sharing! Ruixu batteries are not currently on the compatibility list for the 12000XP, so we typically do not provide troubleshoot...

I don’t have an answer at the moment, but as soon as we have more information regarding any potential pricing adjustments, we will be sure to announce...

Great! If you have any other questions or run into any issues, feel free to reach out!

@eg4newbie Short answer, I don’t know. The PV has to be higher than the load by a certain margin, as there is an overhead cost, and I think this i...

@we2 - You are stating it better than I did. I'll try again: It's not that the batteries need to continue to be charged and held at 100%, but...

@eg4eric OK! Big updates. I called my internet provider to make the 2.4ghz dedicated network. Connected to that same issues, WiFi solid...