Thanks for the reply. the Utility requires me to send them a screenshot (from the monitor.eg4..) or picture (from the LCD). there is no setting for ...

@captjwhWe apologize for the inconvenience. We are currently experiencing a higher-than-usual volume of inquiries and are working to respond to each o...

Here is a link to the manual. The settings start on page 46.EG4-6000XP-Manual.pdf Setting #3: Lead Acid (This is to charge by voltage) Setting #14...

@clarkthesharkAre all the batteries updated with the latest firmware? You can check by using BMS Tools SoftwareWe don't have any documentation on that...

@eg4eric what would be the exact steps to download a firmware update to the Phone App or a laptop in a location you HAVE wifi available, travel, and ...

@ray Were you able to access your settings? Are you still getting the error message?

@eg4eric. Thanks for the quick reply. Those options are particularly for folks in the same situation as me. I strongly recommend EG4 or LUXPower make ...

@gtsquires You can send me a private message. Those settings look correct. As mentioned, I can look further into this and take a look at the data to s...

Here is a video you can look at, if you haven't already. Dongle ConnectMake sure that you are connecting the dongle to a 2.4Ghz network. Let me know i...

@eg4eric EG4-WallMount Indoor Battery | 48V 280Ah | 14.3kWh We actually had a power outage last night I tested the batteries with my small heat pum...

The main thing would be to ensure that the battery breakers are turned off. As you mentioned, you also have the option to add an RSD button to shut do...

@bobinforest as mentioned, you will have to enable Battery Backup mode, to save battery as last resort (when grid goes down, the batteries will power ...

Which batteries are you using with your system?

The app is not designed to download and store the firmware file after the app is closed. You can download the firmware and keep the app open until you...

Pretty frustrating when you spend $40k on a system and EG4 doesn't respond to support tickets put in on their website (1.5 weeks ago), their phone num...