@eg4eric OK, thank you for the clarification.

@ray Once you get the 2nd dongle added, you can Sync them together into parallel.

@demodennyI apologize for the experience you are having with us. You can email [email protected] for an update or you can provide the RMA number,...

Ok, but it isn't clear that that doesn't connect it. Gen Exercise should be starts the generator, runs it, confirms power to the terminals but doesn't...

@johngalt1717The GEN Quick Start on the EG4 monitor website is the same as the GEN Exercise.

@weertske then if you are willing to go without the WiFi dongle, I would go back to that and use the RS485 which is shared with the WiFi instead of th...

Last time we dealt with this, I was informed that the issue had been resolved. I’ll definitely check with our team to confirm.

@eg4eric Unfortunately the Internet security practiced by EG4 is insufficient (no MFA among other things) so I can't leave the dongle connected. This ...

@weertske Unfortunately, this is currently not available to the public.

@dougl I am using the green terminal also but I disconnected the wifi just to remove variables.

@jlankford The Set record option is not available to end user accounts. You would need an installer account.

@weertske if you are using the RS485 port with the RJ45 connector(eithernet) then that shares with the WiFi dongle IIRC. I'm using the 2nd RS485 por...

@dougl I had the dongle off when this occurred. I'll try changing my read rate from 10 seconds to 60 seconds. Thanks.