EG4 Monitoring System

Our website and app are back online. If you continue to experience any connection issues, please let me know and I’ll be happy to assist.

@eg4eric What was the issue that interrupted service?

@eg4eric You asked to be informed if there are issues. Monitoring System is offline right now.

It would be great if there was another server that shows uptime of services.

Can you offer insight into how often/long the system has been down (maybe over the last month)? I do hope that you have the capability to track it.

@keith-marler I'm not sure what the cause of it was. Usually when this happens, it's because they are updating the server.

@powerup We do monitor this, and while I don't have the specific details, I do know that when there is an outage, we make an announcement to ensure everyone is informed.

@eg4eric OK. Generally speaking, planned outages are communicated in advance. I may have missed it, but do you know if this was done and how it was communicated?

Woke up this morning and can no longer read params from either of my stations which means I cannot start quick charge. The error is read params failed. I have not touched any settings, seems to be a software issue. I am able to see my usage / current flow and battery params. But that is about it. below is what happens when doing a quick charge, and the timeout is reading params.

just a heads up!

I noticed that the monitor app now has the ability to set the duration for a Quick Charge.  Thank you.  I suggested that addition about a year ago, and others probably have also.  I will certainly take advantage of that.

@ray 
Were you able to access your settings? Are you still getting the error message?