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Topic starter
June 4, 2025 11:33 pm
We are experiencing a 3+ second per day time drift on the clock. Does this only effect us or maybe just the 12kPv?
Is this to be expected. Is there a solution (preferred sync to an online time-clock service)?
This is important to us. We want to discharge precisely for expensive TOU and would like this to run automated.
Please don't diminish your need or suggest we should adapt to the drift with a wider discharge period. Those are not solutions but acceptance that this is a problem and to work around it.
We use the web portal to manage and configure inverters.
Looking forward to how I can resolve.
June 5, 2025 1:32 am
I have had a similar experience with a 12kpv , I thus far it appears my making changes in the maintenance tab is the reason for it losing time .
not saying there isn't an internal clock issue .
-Jared
Topic starter
June 7, 2025 6:32 am
@eg4eric EAAB-201E Is the current firmware.
It looks somewhat stable at -16 seconds over 4+ days.
Thank you.
Topic starter
June 8, 2025 5:03 am
Update: Just shy of 6 days since time set. clock now running 23 seconds behind.
Topic starter
June 11, 2025 1:15 am
@eg4eric I apologize. I just checked and the firmware was updated on 05-10 to EAAB-201E
Topic starter
June 24, 2025 5:27 pm
Thanks Eric, I've confirmed with SignatureSolar that may system does have the 2021 (latest) firmware. Could my unit be defective?
June 24, 2025 8:43 pm
I believe this may be related to the firmware, but I can’t say for sure. I don’t believe the unit is defective. I’ve confirmed that the portion of the firmware update that is not installed yet should not impact the time settings.
I’ll go ahead and escalate this issue and ensure the team is aware and can investigate further to find a resolution.
Topic starter
June 24, 2025 9:08 pm
@jckemp3 Sorry for missing your comment earlier.
I thought something similar ... So I synced the time (to time.is) and then came back the next day (not monitoring or logging in over the day).
When I returned - went straight to maintenance tab and only checked the time. It was now 4 seconds behind time.is
I would be glad to test any other theories. Thanks for confirming its not just me.
