Question Time drift (12kPV)? 3+ seconds a day?

I have had a similar experience with a 12kpv , I thus far it appears my making changes in the maintenance tab is the reason for it losing time . 

not saying there isn't an internal clock issue . 

-Jared 

Which firmware is your inverter running on?

@eg4eric EAAB-201E Is the current firmware. 

It looks somewhat stable at -16 seconds over 4+ days. 

Thank you.

Update: Just shy of 6 days since time set. clock now running 23 seconds behind.

The most recent firmware is from 2021. It appears that your inverter didn't install the complete update. I recommend ensuring the update finishes and see if that helps.

@eg4eric I apologize. I just checked and the firmware was updated on 05-10 to EAAB-201E

Do you have Solar panels with your system?

1E is a part of a different firmware, so you have 2 different firmwares installed. To have the correct firmware it should read 2021 not 201E. 

@eg4eric

Thanks Eric, I've confirmed with SignatureSolar that may system does have the 2021 (latest) firmware. Could my unit be defective?

I believe this may be related to the firmware, but I can’t say for sure. I don’t believe the unit is defective. I’ve confirmed that the portion of the firmware update that is not installed yet should not impact the time settings.

I’ll go ahead and escalate this issue and ensure the team is aware and can investigate further to find a resolution.

@jckemp3 Sorry for missing your comment earlier.

I thought something similar ... So I synced the time (to time.is) and then came back the next day (not monitoring or logging in over the day).

When I returned - went straight to maintenance tab and only checked the time. It was now 4 seconds behind time.is

I would be glad to test any other theories. Thanks for confirming its not just me.

@eg4eric Appreciate your attention, but this was escalated a week ago. Have not heard from anyone.

Is there a support ticket number? What department should I reach out to?

Thank you

@powerup 

Maybe @signaturesolarjess can help you get connected to the right people. However, we are currently looking into this issue as it is not a common issue. 

Thanks Eric! @powerup If you'd like to send me your contact information to [email protected], I can get you connected!

@signaturesolarjess No thank you Jess. I've been in touch with SignatureSolar. They also do not know why this is happening and have not received an answer from their support teams @ EG4 either.