My new 12k solar unit blows cold AC but no heat, I did the testing that was asked for and submitted it with an RMA request 3 weeks ago as requested without any response other than acknowledging the receipt of the request. I tried emailing customer service again asking for an update, still no response. Brand new unit, it's getting cold here and I am becoming frustrated.
This is the 3rd unit I installed in my home, the other 2 have been working great for over a year now and I am sad.
Anyone have any insight on RMA's or why the unit blows ac cold all the time? Thanks
