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one of two new 12000xp delivered DEAD ?! what's next ?

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(@dtbaker61)
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Joined: 1 year ago

I recently bought two 12000xp for a client... I powered one intended to be the master up in the shop to pre-configure parameters no problem, and proceeded with my install....

Installed both inverters and batteries at the site today, hooked up batteries to the "slave" to configure, flipped the battery breaker.... and got NUTHIN. the unit display did not power up, no clicks, no display, no indication of power "on". There is 52.7 volts at the Batt breaker with batteries 1/2 full, but zero response from the slave unit.

Is there something I can check or reset under the safety cover? Hopefully this is not a common thing with the 12000xp ?!

Or.... do I pull it off the wall, get an RMA, and ship to EG4 for a replacement? This is REALLY aggravating, costs me time/money to un-install/re-install, and the client job is "on hold" until I get this sorted out. I am really upset.

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