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Unable to connect to 18kPV dongle

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EG4 Eric
Posts: 1024
Admin
(@eg4eric)
EG4 Online Support
Joined: 1 year ago

@samjam24x7
The dongle does not need to be activated with a code. You only need to do the following

  • Connect your phone to the dongle’s Wi-Fi network.

  • Open the app and select Dongle Connect.

  • Enter your home Wi-Fi credentials.

  • Select HomeWiFi Connect.

  • The dongle will connect to your Wi-Fi network and the server.

  • Once connected, all three lights should be solid (steady).

If this doesn't work for you, please let me know and I can send you a replacement dongle. 

image

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(@samjam24x7)
Joined: 3 weeks ago

Active Member
Posts: 7

@eg4eric 

First two steps work and I am not able to get to :

  • Enter your home Wi-Fi credentials.


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EG4 Eric
Admin
(@eg4eric)
Joined: 1 year ago

EG4 Online Support
Posts: 1024

@samjam24x7 
Can you share a screenshot of what you're seeing?

I would like to confirm it's not the app. If it's an issue with the app, sending another dongle won't fix the issue?


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