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Loss of my PV3 data when viewing from Web Device Monitor - Monitor Center

fkitzmann · 2025-11-19T20:20:27Z

When using Web Device Monitor - Monitor Center, In the past, this would display my 3 solar MPPT inputs. i.e. Vpv 1,2,3 and Ppv 1,2,3. This would show up in both the home page and Data page (PV Side). This had been working up until last week. Things that I have tried so far with no luck is - Under Maintenance, Restarted inverter, Re-initialized PV Settings under Advanced setting (#7: PV1&2&3 in), Physically restarted inverter, Restarted the web app by logging out and re-logging in. I also discovered that the screen on my 18KPV shows that it does see all 3 PV inputs - While the web app shows the first two PV inputs like this - and this - Again, the Web app used to display all 3 PV input data but now is missing it for PV#3. Also note that the EG4 Monitor Phone App does not show any of this data like the Web app does. So can't say if it's affected. What can I do to fix the web app?

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EG4 Eric

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December 9, 2025 8:43 pm

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@fkitzmann
I just need a picture of the whole inverter so I can show my manager that it's an 18kPV.

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fkitzmann

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December 10, 2025 12:08 am

(@fkitzmann)

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Posts: 49

fkitzmann

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December 10, 2025 12:10 am

(@fkitzmann)

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fkitzmann

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December 10, 2025 12:15 am

(@fkitzmann)

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Again, All has been working up until ~5 weeks ago.

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EG4 Eric

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December 10, 2025 2:40 pm

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fkitzmann

@fkitzmann
Thank you for that, when is it a good time for us to make the change? We would need to put the inverter on standby to make sure nothing gets damaged.

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fkitzmann

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December 11, 2025 2:57 am

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What will you be doing. What changes are needed? 12/11/25 @ 9:00am will work.

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Loss of my PV3 data when viewing from Web Device Monitor - Monitor Center

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