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Loss of my PV3 data when viewing from Web Device Monitor - Monitor Center

fkitzmann · 2025-11-19T20:20:27Z

When using Web Device Monitor - Monitor Center, In the past, this would display my 3 solar MPPT inputs. i.e. Vpv 1,2,3 and Ppv 1,2,3. This would show up in both the home page and Data page (PV Side). This had been working up until last week. Things that I have tried so far with no luck is - Under Maintenance, Restarted inverter, Re-initialized PV Settings under Advanced setting (#7: PV1&2&3 in), Physically restarted inverter, Restarted the web app by logging out and re-logging in. I also discovered that the screen on my 18KPV shows that it does see all 3 PV inputs - While the web app shows the first two PV inputs like this - and this - Again, the Web app used to display all 3 PV input data but now is missing it for PV#3. Also note that the EG4 Monitor Phone App does not show any of this data like the Web app does. So can't say if it's affected. What can I do to fix the web app?

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fkitzmann

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December 11, 2025 5:14 am

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That is 9:00am PST.

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EG4 Eric

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December 11, 2025 5:12 pm

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fkitzmann

@fkitzmann
I just need to set the inverter on standby and then I need to change the model on my end remotely.

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fkitzmann

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December 11, 2025 5:17 pm

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fkitzmann

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December 11, 2025 5:17 pm

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Do you know how the model got changed?

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EG4 Eric

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December 11, 2025 5:42 pm

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fkitzmann

@fkitzmann
I don't, but we are investigating this.

Is it a good time to put it on standby?

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fkitzmann

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December 11, 2025 6:05 pm

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yes

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fkitzmann

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December 11, 2025 6:09 pm

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FYI - It may have got changed when I did the last update. Possibly with EAAB-2525 or IAAB-1600

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EG4 Eric

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December 11, 2025 7:52 pm

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fkitzmann

@fkitzmann That could be possible!

I went ahead and made the change, and it looks like it's working properly. Let me know if you have any issues.

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Loss of my PV3 data when viewing from Web Device Monitor - Monitor Center

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